Unsuitable or defective items may be returned for refund or exchange providing they are received within 28 days of the original delivery date in brand new, unused condition (unworn and unwashed), in the original undamaged packaging (with labels intact) and accompanied by a note stating your name, address, email address, contact telephone number, order number, the reason for the return and what refund/exchange you require.
We will consider the overall condition of the product being returned when making a refund. Golfposer holds a limited amount of stock at any given time, therefore ill-fitting or unwanted goods should be returned as soon as possible.
As soon as we receive your goods we will process your request for a replacement item or refund as requested. We will notify you via email as soon as your request has been processed.
You will need to pay the cost of returning goods to us unless the item has been received faulty. When returning an item we advise you get a certificate of posting and sufficient insurance from the Post Office when you send an item back. For more expensive items we also advise that a fully insured service is used e.g. Recorded Delivery for items up to £35 and Special Delivery for items above £35.
All refunds are applied to the credit/debit card used to make the original purchase. Refunds will be furnished within 7 days of the agreement to refund.
If you have requested a refund, or replacements of a lower value than the returned goods, a refund will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed.
If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.
We reserve the right to deduct our postage costs incurred in the original order from the refund given. This will not apply to faulty goods.
Our Golfposer special discounts will also be accountable on refund amounts and a new discount band will be applied or removed where necessary. This will not apply to faulty goods.
On goods we have specially ordered in at the request of a customer (goods we do not carry) we won't accept returns unless faulty. The only other occasion we would consider return is for exchange but the special order item would be subject to a handling and re-stocking charge.